Assuring High Performance and Availability for Salesforce implementations

Customer Relationship Management (CRM) solutions has become an indispensable tool for businesses. Following the pandemic, CRM solution adoption has increased multifold and are utilized to their complete potential across industries and clearly, Salesforce dominates the CRM market. While Salesforce is bundled with enticing benefits like on-demand subscription with guaranteed levels of service, accessible globally via a wide range of devices, It comes with few associated performance risks that impacts the overall Customer Experience. Salesforce despite being SaaS, is not immune to performance issues and IT often runs into challenges during and after implementing a Salesforce application and a detailed strategy is required to address these risks. In this session, I will talk about the challenges and performance risks associated with Salesforce implementation and how it can be proactively addressed with a detailed strategy.


Hari is an expert and thought leader in Performance Testing and Engineering with 18 years of experience. His experience spans across Software development, Performance Testing & Engineering for large mission critical applications for clients across different verticals. He was instrumental in setting up Performance Testing CoE in Cognizant which is now a 1700 member practice. Hari currently heads the Non Functional Testing CoE function in Cognizant and is responsible for building and rolling out Digital & Next gen NFT services.