Service Level Agreement (SLA) profiles

Service level agreement (SLA) profiles allow defining objectives regarding quality of service. For example, they can be used to check that the average response time for a request does not exceed a given value.

Definition

An SLA profile is a set or collection of SLAs. SLA profiles may be linked to the following elements:

• User Paths
• Transactions
• Pages
• Requests
• Scenarios

An SLA profile may be linked to several elements. An element may only use a single SLA profile.