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Support Center

Help, Documentation and License Management

This zone will provide you with all the information you need to successfully carry out your load tests using NeoLoad.

Latest version:
NeoLoad 5.0.1.

New in version 5.0:

  • Real Device Metrics Under Load
  • Faster Test Scenario Maintenance
  • New Graphs for Productive Analysis
  • and much more...

Free Edition Support

Free Users

  • Community Support Only.


  • Community Support.
  • Priority Web Support.

Note: If you are a Free Edition user and require additional support, please contact .

Support Contracts

Neotys offers two support levels for paid licenses:

Basic Support

Basic support is standard and included with every license purchase:

  • Valid for 6 months.
  • Includes upgrades for minor versions.

Gold Support

Gold Support must be purchased separately and includes for 12 months:

  • Includes upgrades for major and minor versions.
  • Provides bug fixes, feature requests, priority case processing.
  • Permits upgrades to the number of virtual users: cost to license additional virtual users is the net difference between the cost of the current number of VUs and the new number of VUs on the then current price list.
  • Automatically renewable.

We're here to Help you

The Neotys consultants are available to provide you with training, assistance and support for perfecting the quality of your intranet and Internet applications.

More details on consulting and training offers.