- Support Contract

Neotys proposes two support levels.

Basic Support

Basic support is included as standard with every purchase:

• Valid for 6 months
• Free upgrade for minor versions
• Email support

Gold Support

Gold Support must be purchased separately and includes:

• Valid for 1 year
• Free upgrades for major and minor versions
• Bug fix, features requests and priority email and telephone support
• Upgrade license to increase the number of virtual users: cost is based on the difference between the old and the new license

Note: The modules must match the license support level. If you purchase a NeoLoad license with Gold support, you must also purchase your module(s) with Gold support.

End User Maintenance Agreement

Please read the End User Maintenance Agreement before using NeoLoad.